From October 12 to 20, 2020, the XVIII Industry Conference "Heat Supply-2020" was held, organized by Non-profit Partnership "Russian Heat Supply". The conference was attended by a representative of BT GROUP, Technical Director of LLC "Business Trend" Polikarpov Maxim Petrovich. This year, the event was held online in the format of webinars on various topics and issues related to all aspects of the heat supply system: from state regulation of the industry, interests of suppliers and consumers of heat energy, to modernization and digitalization of heat supply systems and housing and communal services in general.